1. Acceptance of Terms
By engaging the services of Z A M A Tax & Accounting FZ LLE (“Company”, “we”, “us”, or “our”), you (“Client”, “you”, or “your”) agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our company.
Important: Please read these terms carefully before engaging our services. By proceeding with any service engagement, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree with any part of these terms, please do not engage our services. We reserve the right to refuse service to anyone who does not accept these terms and conditions.
2. Services Description
Z A M A Tax & Accounting FZ LLE provides professional financial and tax advisory services, including but not limited to:
- Corporate tax planning and compliance
- VAT registration and management
- Accounting and bookkeeping services
- Business compliance and regulatory advisory
- Financial planning and business advisory
- Audit support and representation
Service Standards
All services are provided in accordance with:
- UAE Federal Tax Authority regulations
- International Financial Reporting Standards (IFRS)
- Dubai International Financial Centre (DIFC) regulations where applicable
- Professional accounting and auditing standards
We maintain professional indemnity insurance and adhere to continuous professional development requirements to ensure service quality.
3. Client Responsibilities
To ensure effective service delivery, clients are responsible for:
Information Provision
- Providing complete, accurate, and timely financial information
- Maintaining proper books and records
- Disclosing all relevant facts and circumstances
- Responding promptly to requests for information or clarification
Compliance
- Acting on advice provided in a timely manner
- Meeting statutory filing deadlines
- Implementing recommended compliance procedures
- Maintaining appropriate business licenses and registrations
Communication
- Designating authorized personnel for communication
- Providing updated contact information
- Attending scheduled meetings and consultations
4. Fees and Payment Terms
Fee Structure
Our fees are determined based on:
- Complexity and scope of services required
- Time and resources allocated
- Seniority of personnel involved
- Urgency and timing requirements
Payment Terms
- Invoices are payable within 30 days of issue date
- Late payment charges of 2% per month may apply
- Services may be suspended for overdue accounts
- All fees are exclusive of VAT where applicable
Additional Costs
Clients are responsible for:
- Government fees and statutory charges
- Third-party professional fees (legal, valuation, etc.)
- Travel and accommodation expenses where applicable
- Courier and documentation costs
Payment Methods: We accept bank transfers, cheques, and major credit cards. All payments must be made in UAE Dirhams unless otherwise agreed in writing.
5. Confidentiality and Data Protection
Confidentiality Commitment
We are committed to maintaining the highest standards of confidentiality regarding all client information. We will:
- Keep all client information strictly confidential
- Not disclose information to third parties without written consent
- Use information solely for providing contracted services
- Implement appropriate security measures to protect data
Exceptions to Confidentiality
Information may be disclosed where:
- Required by law or court order
- Mandated by regulatory authorities
- Necessary for professional indemnity insurance claims
- Required for quality control and professional development
Data Protection
We comply with applicable data protection laws and regulations, including secure storage, processing, and transmission of personal and business data.
6. Professional Standards and Quality
Professional Competence
Our team maintains professional competence through:
- Continuous professional development programs
- Regular training on regulatory updates
- Professional certification maintenance
- Industry best practice implementation
Quality Assurance
We implement quality control procedures including:
- Independent review of work performed
- Regular file reviews and audits
- Client feedback collection and analysis
- Continuous improvement initiatives
Professional Ethics
We adhere to professional codes of conduct and ethical standards, including integrity, objectivity, confidentiality, and professional behavior.
7. Limitations of Liability
Scope of Responsibility
Our liability is limited to:
- Services specifically contracted and performed
- Direct financial losses resulting from our negligence
- The amount of professional indemnity insurance coverage
- Annual fees paid for the relevant service period
Exclusions
We are not liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, business, or opportunity
- Client’s failure to act on advice provided
- Changes in law or regulation after advice given
Important: Clients are advised to maintain appropriate insurance coverage for their business operations and consider seeking independent legal advice for complex matters.
8. Termination of Services
Termination by Client
Clients may terminate services by:
- Providing 30 days written notice
- Paying all outstanding fees and costs
- Collecting all records and documents
- Completing necessary handover procedures
Termination by Company
We may terminate services in cases of:
- Non-payment of fees after written notice
- Failure to provide required information
- Conflict of interest situations
- Professional or ethical concerns
Effect of Termination
Upon termination:
- All outstanding fees become immediately due
- Client records will be returned or transferred
- Confidentiality obligations continue
- No further services will be provided
9. Intellectual Property
Our Intellectual Property
We retain ownership of:
- Methodologies, templates, and procedures
- Software, systems, and proprietary tools
- Training materials and documentation
- Brand names, logos, and trademarks
Client Data and Information
Clients retain ownership of all business data and information provided to us. We are granted limited rights to use such information solely for service delivery purposes.
Work Product
Reports, analyses, and advice prepared specifically for clients become client property upon full payment of fees. We retain the right to use general knowledge and experience gained.
10. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or our service relationship shall be subject to the exclusive jurisdiction of the UAE courts.
Dispute Resolution
We encourage resolution of disputes through:
- Direct discussion and negotiation
- Mediation through agreed mediator
- Arbitration under UAE Arbitration Law
- Court proceedings as last resort
All disputes must be raised within 12 months of the event giving rise to the dispute.
11. Amendments and Updates
We reserve the right to update these terms and conditions to reflect:
- Changes in applicable laws and regulations
- Evolution of professional standards
- Business practice improvements
- Service offering modifications
Notification Process
Clients will be notified of material changes through:
- Email notification to registered contacts
- Website publication with effective date
- Direct communication for significant changes
Continued engagement of services after notification constitutes acceptance of amended terms.
12. Contact Information
Z A M A Tax & Accounting FZ LLE
Twin Towers, P.O.Box 4422, Fujairah, UAE.
+971 581 773 693
info@zamatax.com
www.zamata.ae
For questions about these terms and conditions or our services, please contact us using the information above. We are committed to addressing your concerns promptly and professionally.
Business Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed
Emergency support is available for urgent compliance matters outside business hours.